1. Overview
At AI Tools Courses, we are committed to providing high-quality educational content and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which refunds will be issued for course purchases made through our website https://raginiai.org.
By purchasing a course from us, you agree to the terms of this Refund Policy. Please read this policy carefully before making a purchase.
2. 30-Day Money-Back Guarantee
2.1 Eligibility
We offer a 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason, you may request a full refund within 30 days of your purchase date.
2.2 Conditions
To be eligible for a refund under our 30-day money-back guarantee:
- Your refund request must be submitted within 30 calendar days of your purchase date
- You must have completed less than 30% of the course content
- You must not have previously requested refunds for multiple courses
- You must not have violated our Terms and Conditions
- The course must have been purchased directly from our website (not through third-party platforms)
2.3 How to Request a Refund
To request a refund within the 30-day guarantee period:
- Contact our support team at [email protected]
- Include your order number and the email address associated with your purchase
- Provide a brief explanation of why you are requesting a refund (optional but appreciated)
Alternatively, you may call us at +1 815 268 6541 during business hours (Monday-Friday, 9 AM - 5 PM EST).
3. Refunds After 30 Days
3.1 Standard Policy
After the 30-day guarantee period has expired, all sales are final. We do not typically issue refunds for courses after 30 days from the purchase date.
3.2 Exceptional Circumstances
We may consider refund requests after 30 days in exceptional circumstances, such as:
- Serious technical issues preventing access to the course that we are unable to resolve
- Course content significantly differs from what was advertised
- Medical emergencies or other extraordinary situations (documentation may be required)
Refund requests based on exceptional circumstances will be evaluated on a case-by-case basis at our sole discretion.
4. Refund Processing
4.1 Approval Process
Once we receive your refund request, we will review it and notify you of the approval or rejection within 5-7 business days. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
4.2 Processing Time
Approved refunds are typically processed within 7-10 business days. Please note that depending on your financial institution, it may take an additional 5-10 business days for the refund to appear in your account.
4.3 Refund Method
Refunds will be issued to the original payment method used for the purchase. We cannot issue refunds to a different payment method or account.
5. Partial Refunds
In certain situations, partial refunds may be granted:
- If you have completed more than 30% but less than 50% of the course content, we may offer a 50% refund
- For bundle purchases, if you request a refund for individual courses within a bundle
- If technical issues prevented access to specific modules or content
Partial refund decisions are made at our discretion based on the specific circumstances of each case.
6. Non-Refundable Items and Services
The following are not eligible for refunds:
- Courses purchased during promotional sales marked as "non-refundable"
- One-on-one coaching or consulting sessions after they have been delivered
- Certification exam fees after the exam has been attempted
- Monthly or annual subscription fees after the first 30 days of subscription
- Physical materials that have been shipped
- Gift card purchases
- Third-party services or tools included with courses
7. Course Access After Refund
Once a refund is issued, your access to the course will be immediately revoked. This includes:
- All course videos and materials
- Downloadable resources
- Community forums and discussion boards
- Certificates of completion
- Any associated bonuses or supplementary materials
8. Subscription Cancellations
8.1 Monthly Subscriptions
If you have purchased a monthly subscription:
- You may cancel at any time before your next billing cycle
- Cancellation takes effect at the end of the current billing period
- No refunds are provided for partial months
- You will retain access until the end of your paid period
8.2 Annual Subscriptions
For annual subscriptions:
- You may request a refund within the first 30 days of purchase
- After 30 days, refunds will be prorated based on the unused portion of your subscription
- A cancellation fee of $50 may apply to annual subscription cancellations after 30 days
9. Technical Issues and Course Quality
9.1 Technical Difficulties
If you experience technical difficulties accessing course content:
- Contact our support team immediately at [email protected]
- We will work diligently to resolve the issue within 48 hours
- If we cannot resolve the issue, you may be eligible for a full refund regardless of the 30-day period
9.2 Course Quality Concerns
If you believe the course content does not meet quality standards or differs significantly from the description:
- Contact us with specific details about your concerns
- We will investigate and may offer alternative solutions such as course credits or exchanges
- If the issue cannot be resolved to your satisfaction, a refund may be issued
10. Bundle and Package Purchases
10.1 Bundle Refunds
For course bundles or packages:
- Refund requests must be made within 30 days of purchase
- Refunds for individual courses within a bundle may not be available
- Bundle refunds are typically all-or-nothing
- If you have completed any course in the bundle beyond 30%, the entire bundle becomes non-refundable
11. Promotional and Discounted Purchases
11.1 Sale Purchases
Courses purchased during promotional sales are subject to the same 30-day money-back guarantee unless explicitly stated otherwise at the time of purchase.
11.2 Coupon and Discount Code Purchases
Refunds for courses purchased with coupon or discount codes will be issued at the discounted price paid, not the full retail price.
12. Fraudulent Activity
We reserve the right to deny refund requests and terminate accounts if we detect:
- Patterns of abuse of our refund policy
- Fraudulent purchases or chargebacks
- Content theft or unauthorized distribution of course materials
- Multiple refund requests across different accounts
- Violation of our Terms and Conditions
13. Chargebacks
If you initiate a chargeback with your credit card company or payment provider:
- Your account will be immediately suspended pending investigation
- We may contest the chargeback if we believe it is unwarranted
- Unresolved chargebacks may result in permanent account termination
- Future purchases may be restricted
We encourage you to contact us directly before initiating a chargeback so we can attempt to resolve any issues.
14. Gift Purchases
For courses purchased as gifts:
- The purchaser may request a refund within 30 days if the gift has not been redeemed
- Once the gift recipient activates the course, the refund window begins for them
- Gift recipients are subject to the same refund policy terms
15. Course Updates and Changes
We continuously update and improve our courses. If significant changes are made to a course you have purchased:
- You will receive notice of major updates
- Updates do not extend or reset your refund eligibility period
- If course content is significantly reduced or removed, you may be eligible for a partial refund
16. Refund Exceptions and Special Cases
16.1 Account Termination
If we terminate your account due to violation of our Terms and Conditions, you will not be eligible for any refunds.
16.2 Duplicate Purchases
If you accidentally purchase the same course twice, please contact us immediately. We will refund the duplicate purchase in full regardless of the refund period.
16.3 Wrong Course Purchase
If you purchased the wrong course by mistake, contact us within 7 days, and we may offer an exchange or full refund if you have not accessed the course content.
17. International Purchases
For customers outside the United States:
- Refunds will be issued in the original currency of purchase
- Exchange rate fluctuations may affect the refunded amount
- Additional international transaction fees are non-refundable
- Refund processing times may vary depending on your location and payment provider
18. Contact Information for Refund Requests
To request a refund or if you have questions about this Refund Policy, please contact us:
19. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy. Material changes will be communicated via email to registered users.
20. Governing Law
This Refund Policy is governed by the laws of the State of West Virginia, United States. Any disputes arising from refund requests will be subject to the dispute resolution procedures outlined in our Terms and Conditions.